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Return & Refund Policy

Last updated: February 19, 2021

Interpretation and Definitions

Thank you for shopping at Eco Industry Solutions.

The following terms are applicable for any products that you purchased with us.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Eco industry Solutions, ECO GROUP HQ, ANNAN BUSINESS PARK WAY, DUMFRIESSHIRE, DG12 6TZ.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Eco IS, accessible from https://econew.f2odev.co.uk
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days of purchase without giving any reason for doing so.

The deadline for canceling an order is 14 days from the date on which you made payment for the item.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@ecois.co.uk
  • By phone number: 01200408608

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The Goods are not damaged
  • All items are returned including UK adaptors, manuals and accessories

The following Goods cannot be returned:

  • The supply of Goods made to your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
  • The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods at the following address:

Axess 2 Limited Unit 7,
Deanfield Drive,
Link 59 Business Park,
Clitheroe, Lancashire, BB7 1QJ

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service is used. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, we will be happy to assist. Please contact the team :

  • By email: info@ecois.co.uk
  • By phone number: 01200408608