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Fequently Asked Questions

Our team has a joint passion for providing practical solutions that are developed to the highest of standards by Trotec.

ECOIS aspire to continually provide high-quality customer service at all times and demonstrate knowledge and experience across a wide range of sectors so the customer receives the best service.

We can guarantee 1 – 2 days delivery time using DHL.

Typically, backorders tend to have a lead time of 14 days. This can be confirmed by a member of staff, please contact us so we can check for you.

Create an account with us at the top right, under the human icon icon, you will find the Create an account option. Clicking on this opens a page where you can register as a new customer. Please fill in all fields and click on the Create an Account button to complete the registration.
You will then be taken directly to your personal My Account area. Here you will be asked to enter your details which are necessary for the processing of your purchase.

Got a question about your order? If you need help with delivery, returns, or something else then Webchat can answer it for you. Feel free to contact the team directly via phone on 01200 408608.

Confused by the latest tech and in need of assistance? We have a range of buying guides that will help make it a little easier to understand and choose what to look for when making your next purchase.

Contact the team via email at and request a buying guide for the category required.

Great, click ‘request call back on our homepage to enter your details and a team will call you back as soon as possible.

We look forward to speaking with you.

Yes, we can guarantee that all products will have a UK adaptor included.

Don't Just Take Our Word For It

” We required an air purification system for one of our tenants who has a training academy specialising in acrylic nails.  On first contact with ECO Industry Solutions, I was impressed with the level of information and advice given on the type of equipment required which made our decision to purchase a fairly simple one.  On delivery of the products, we were shown how to unpack, programme and install the systems in the workplace all via video call.  Very happy with the service. ”

Sadie Chambers - Business Development Manager
Millfields Trust