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Terms & Conditions

Last updated: February 19th, 2021


Please read these terms and conditions carefully before using Our Service.


The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.


For the purposes of these Terms and Conditions:

  • Country refers to: United Kingdom
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Eco industry Solutions, ECO GROUP HQ, ANNAN BUSINESS PARK WAY, DUMFRIESSHIRE, DG12 6TZ.
  • Equipment” means the items referred to in the contract and/or services to be supplied by Us.
  • Service refers to the Website.
  • Satisfactory Condition” means clean undamaged and unaltered as determined in our sole discretion.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third party that may be displayed, included or made available by the Service.
  • Website refers to Eco Industry Solutions, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Information about us and how to contact us

We are Eco industry Solutions Limited,  a company registered in England and Wales. Our company registration number is SC625735 and our registered office is at ECO HQ, Unit 6 Annan Business Park Way, Annan, Dumfriesshire, DG12 6TZ. Our registered VAT number is 320 5353 43.

If you need to contact us: Contact us by telephoning our customer service team on 01200 408608 or by writing to us at or Melanie Evans, Unit 7, Deansfield Drive, Clitheroe, Lancashire, BB7 1QJ.

If we need to contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order or contact form.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.


Our contract with you

Placing an order. You may place an order on our website Please you’re your item to the basket and proceed through the technical steps to place an order and make payment.

Accepting your order. Dependent on the product you buy and if we have this available, the customer service team will also notify the customer of the accepted order. When you place an order online, we will acknowledge receipt of your order by email, but that is not our acceptance of your order. For special products (those products not normally provided by us or made to your specification or which are clearly personalized) and products, we do not normally sell but order specifically at your request, our acceptance of your order will always take place when we email you the quotation and proforma invoice.

For services, our acceptance of your order will take place when we start to perform the services.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing, or by telephone. This might be for a number of reasons. It could be because the product is out of stock and mistakenly not updated on the website, or because of unexpected limits from our supplier that we could not reasonably plan for.

If we identified an error in the price or description of the product, for the reasons given, our team will always contact the customer at the first instance. Or because we are unable to meet a delivery deadline you have specified. Or it might be because you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, dimension, colour and technical specification. It could be because you do not, within a reasonable time, allow us to deliver the products to you. If we cannot contact you, or if we do but you don’t want us to process your order with the correct description, we will reject your order and refund any money you have paid. If we accept and process your order where a description error is obvious and unmistakeable and could reasonably have been recognised by you as an incorrect description, we may refund you any money you have paid and require the return of any products provided to you. Your legal rights as a consumer in relation to misdescribed products are not affected by this clause.

Your reference number. After confirmation of an order online, a reference number will be given via email. Please keep your reference number so if you require information and need to contact us, you can reference this. It will help us when locating your order.

Languages we offer. We can only enter into a contract with you in English and not in any other language

Our products

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.



All delivery dates or deadlines, whether binding or non-binding, must be laid down in writing. In the case of subsequent contractual variations, new delivery dates or deadlines are to be agreed upon if necessary.

The Buyer may call upon the Seller to deliver the goods six weeks after the expiry of nonbinding delivery date or a binding deadline. The demand must be made in writing and contain an appropriate deadline. Only when this demand has been made does the Seller fall behind on his obligations.